Storage Locksbottom Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Locksbottom provides removal, transport and related storage services to consumer and business customers within the United Kingdom. By making a booking, paying a deposit, or allowing us to begin providing services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and Storage Locksbottom incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.
Services means any removal, packing, loading, transport, unloading, placement of goods, associated labour, and any related storage services that we agree to provide.
Goods means the items of property which you ask us to move, handle, transport, or store.
Premises means the collection address, delivery address, and any other property where the Services are to be carried out.
We, us, our means Storage Locksbottom.
You, your means the customer named in the quotation or booking confirmation, including any person acting with your authority.
2. Scope of Services
We provide domestic and commercial removal and related services, including local and regional moves, packing and unpacking, loading and unloading, and transport of goods. Where agreed, we may also provide short-term or long-term storage at facilities selected by us.
The exact scope of the Services will be detailed in our quotation or written booking confirmation. Any additional services, changes to the agreed work or significant variation in the nature or quantity of goods may result in an adjusted price.
3. Quotations and Pricing
Any quotation is based on the information supplied by you, including access, parking, volume of goods, special items and the service area within which we will be operating. Quotations are normally given as a fixed price, subject to these Terms and Conditions.
We may revise or withdraw a quotation before acceptance. A quotation will only become binding when you confirm your acceptance in writing or by completing our booking process and we issue a booking confirmation.
Unless stated otherwise, our quotation does not include customs duties, parking fees, suspension of parking bays, congestion or clean air charges, tolls, ferry charges, storage charges, insurance premiums or any third-party fees. Where such costs arise in the performance of the Services, you agree to reimburse us in full.
4. Booking Process
You may request a quotation and place a booking request by telephone or through our online or written channels, subject to availability. A booking is only accepted once we confirm it in writing or by issuing a booking reference and, where applicable, once we have received any required deposit.
When making a booking, you must provide accurate and complete information regarding addresses, access restrictions, parking conditions, floor levels, lifts, the volume and nature of the goods, and any items that are especially heavy, fragile or valuable.
We reserve the right to decline a booking or to cancel a booking if we reasonably believe that the Services cannot be performed safely, lawfully or in accordance with these Terms and Conditions.
5. Customer Responsibilities
You are responsible for ensuring that:
The goods belong to you or you have full authority from the owner to move them.
All necessary permissions, permits and parking suspensions are obtained in time for the Services to be carried out.
Access to the premises is safe, clear and adequate for our vehicle and personnel, including any lifts, stairs or corridors to be used.
Goods are properly packed, secured and labelled where you have chosen to pack them yourself.
All appliances are disconnected, defrosted, drained and secured before the move.
Valuables such as jewellery, cash, important documents and items of exceptional value are removed and kept in your possession unless specifically declared and agreed in writing for us to handle.
Children, pets and other persons not involved in the move are kept away from the working area for safety reasons.
6. Access, Parking and Delays
You must ensure that there is suitable parking available for our vehicle at both collection and delivery locations. Any parking fees or penalties incurred because suitable parking was not provided or because local regulations were not followed may be charged to you.
If our team is delayed or prevented from starting work due to issues outside our control, such as lack of access, waiting for keys, restricted entry, or an unprepared premises, we may charge reasonable waiting time or rearrangement fees.
7. Payments and Deposits
Unless otherwise stated, payment is due as follows:
For local removal services, a deposit may be required at the time of booking, with the balance payable on or before the day of the move, prior to unloading.
For larger or longer distance moves, staged payments or full payment in advance may be required.
For storage services, fees are normally payable in advance for the agreed storage period.
We accept common forms of payment made available at the time of booking. Where payment is not received when due, we may withhold or suspend the Services, retain goods until payment is made, and charge reasonable interest and administration costs.
If you fail to pay for storage services for an extended period, we may exercise a lien over the goods and, after giving reasonable notice, may sell or dispose of goods to recover outstanding sums, subject to applicable law.
8. Cancellations and Amendments
You may cancel or amend your booking by giving us clear notice. The following cancellation charges may apply, calculated as a percentage of the agreed price:
More than 10 working days before the service date: no cancellation fee, and any deposit may be refunded or transferred at our discretion.
Between 5 and 10 working days before the service date: up to 50 percent of the agreed price may be charged.
Less than 5 working days before the service date or on the day of the move: up to 100 percent of the agreed price may be charged.
If you request significant changes to the date, time, scope or locations within the removal service area and we cannot reasonably accommodate those changes, this may be treated as a cancellation.
We reserve the right to cancel or postpone the Services due to safety concerns, extreme weather, vehicle breakdown, industrial action, or other events beyond our reasonable control. In such cases, we will aim to reschedule the Services as soon as reasonably practicable. Our liability in such circumstances will be limited to a refund of any sums paid for Services not yet provided.
9. Excluded and Hazardous Items
We do not carry, move or store the following items unless explicitly agreed in writing and packed to our satisfaction:
Explosives, firearms, ammunition or weapons of any kind.
Flammable, corrosive, toxic, noxious or otherwise hazardous materials, including gas cylinders, paints, solvents, chemicals and fireworks.
Perishable goods, plants or animals.
Illegal goods, stolen property, or any items that it would be unlawful for us to handle.
If such items are found amongst the goods without our prior written consent, we may remove, refuse to handle, or arrange for their disposal, and you will be responsible for all resulting costs, losses or damage.
10. Waste Regulations and Disposal
We operate in accordance with relevant UK waste regulations. We are not a general waste disposal service and will not remove household refuse, construction waste, or fly-tippable material unless this has been specifically agreed and priced as an additional service.
Where we agree to remove unwanted items, we will do so lawfully through licensed facilities or arrangements. You confirm that any items you ask us to remove as waste are yours or that you have authority to dispose of them.
You must not ask our personnel to abandon goods or leave them in public places or locations where this would amount to unlawful dumping. Any fines, charges or liabilities arising from such requests may be charged back to you if you instructed or authorised the conduct.
11. Our Liability for Loss or Damage
We will exercise reasonable care and skill in providing the Services. Our liability for loss or damage to goods, or for delay, is subject to the following terms and any applicable statutory rights you may have as a consumer.
We are not liable for loss or damage arising from your failure to properly pack goods where you chose to do so yourself, or where goods were inherently fragile, unstable or defective.
We are not liable for loss or damage arising from normal wear and tear, minor scuffs or scratches that may occur despite reasonable care, or from changes in atmospheric conditions such as damp or condensation when goods are in storage.
We are not liable for loss of or damage to jewellery, watches, precious metals, stones, money, important documents, collections, or items of exceptional value, unless these have been specifically declared to us in writing, accepted by us, and paid for at an additional risk-based rate if requested.
Our total liability for any one event or series of connected events will be limited to a reasonable sum, having regard to the value of the goods and the price paid for the Services, unless a higher limit is expressly agreed in writing.
We will not be liable for any indirect or consequential loss, including loss of profit, loss of use, or loss of enjoyment, arising out of or in connection with the Services.
12. Claims and Time Limits
You must inspect the goods and premises as soon as reasonably possible after completion of the Services. Any visible loss or damage should be reported to our team on the day of the move where possible, and in all cases notified to us in writing without undue delay.
For loss or damage to goods, any claim must normally be made in writing within a reasonable time, and in any event no later than 7 days after the date of the move or the date you first became aware of the issue. For claims relating to storage, you must notify us within 7 days of collecting your goods or of discovering the damage.
We may require evidence of loss or damage and reasonable access to inspect goods and premises before any settlement is agreed. Failure to notify us within the stated timescales may prejudice our ability to investigate and may affect the outcome of your claim, except where this would be inconsistent with your statutory rights.
13. Storage Terms
Where we provide storage, the following additional terms apply:
Storage charges are payable in advance at the agreed rate. If payment is not received on time, we may deny access to the storage unit or facility until arrears are cleared.
All goods must be packed and prepared so that they can be safely stacked and stored. We may rearrange goods within storage units for safety or efficiency.
Except where otherwise agreed, you may not store hazardous, illegal, perishable or high-value items as defined elsewhere in these Terms and Conditions.
If storage fees remain unpaid for a prolonged period, we may, after giving you reasonable written notice, sell or dispose of some or all of the goods to recover outstanding charges, applying any surplus to you where required by law.
14. Insurance
We maintain appropriate liability cover for our operations. However, this may not automatically provide full replacement value for your goods. You are strongly advised to arrange your own additional insurance for the full reinstatement value of your goods, especially for large moves or where items of significant value are concerned.
15. Health and Safety
Our team will work in accordance with relevant health and safety regulations. We may decline to move items or operate in areas that present undue risk to our staff or third parties, including unsafe staircases, unstable structures, or environments contaminated by hazardous substances.
16. Data Protection and Privacy
We will collect and process personal information, such as your name, address and contact details, for the purposes of administering bookings, delivering the Services, and complying with our legal obligations. Your data will be handled in accordance with applicable data protection laws.
17. Complaints
If you are unhappy with any aspect of the Services, you should raise your concerns with us as soon as possible. We will endeavour to resolve complaints promptly and fairly. This does not affect your right to seek other remedies where available under law.
18. Variation
We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement, unless we mutually agree in writing to adopt a later version.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and interpreted in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, except to the extent that applicable law allows you to bring proceedings in another jurisdiction.
By placing a booking with Storage Locksbottom, you acknowledge that you have read, understood and agree to these Terms and Conditions.
