Locksbottom Storage Service Terms and Conditions

These storage terms and conditions set out the rules that apply when you use Locksbottom Storage for personal, household, or business storage. By making a booking, placing goods into storage, or continuing to use the service after receiving these terms, you agree to be bound by them. Please read them carefully before completing any reservation.

These terms are intended to provide a clear framework for the relationship between you and Locksbottom Storage. They cover how bookings are made, how payments are handled, when cancellations may be made, what responsibility each party has for stored items, and the rules that apply to waste and prohibited goods. For the purposes of these conditions, references to we, us, and our mean the storage operator, and references to you and your mean the customer or anyone authorised to act on the customer’s behalf.

We may update these service terms from time to time to reflect changes in law, operational requirements, or commercial arrangements. The version in force at the time of your booking will generally apply to that booking, unless a change is required by law or is necessary for safety, security, or compliance. If a change materially affects the service, we may provide reasonable notice where practicable.

Booking Process

A booking for self storage or related services is only confirmed when we have accepted your reservation and, where required, received any initial payment or deposit. Any quotation provided before acceptance is an invitation to treat and does not guarantee availability. We may decline a booking at our discretion where we reasonably believe the service would be unsuitable, unlawful, unsafe, or contrary to these terms.

When making a booking, you must provide accurate and complete information, including your full name, contact details, and a description of the goods to be stored. You must also disclose whether any items are fragile, high value, hazardous, perishable, or otherwise subject to special handling. If you are booking on behalf of another person or business, you confirm that you have authority to do so and that you will ensure compliance with these conditions.

The storage unit, access arrangement, and start date will be confirmed in your booking documentation or equivalent written communication. You are responsible for checking that the details are correct. If you require a change to the unit size, access period, or storage duration, we may treat this as a variation to the agreement and may adjust fees accordingly. Any special promises or agreed exceptions must be confirmed in writing to have effect.

Payments, Fees, and Charges

Fees are payable in advance unless we agree otherwise in writing. Charges may include rent for the storage unit, administration fees, deposits, late payment charges, lock replacement fees, cleaning costs, disposal costs, and any other sums notified to you before or during the term. All amounts are payable in pounds sterling and include or exclude VAT as stated at the time of invoicing.

You authorise us to collect payments by the method agreed at the time of booking or as later notified. If a payment is declined, reversed, or otherwise not received, you remain liable for the full outstanding amount. We may suspend access to your unit, refuse entry, or exercise any rights available to us under these terms if payment is overdue. Interest or administration charges may be applied to overdue sums where permitted by law and where stated in our charging policy.

We may increase our prices by giving you reasonable notice. Any revised rate will apply from the date stated in the notice or, if later, the next renewal date. If you continue to use the storage after the effective date of a price change, you will be deemed to have accepted the revised fee structure. You are responsible for ensuring that your payment details remain current and that any recurring payments are properly authorised.

Cancellations, Termination, and Move-Out

You may cancel a booking before the storage start date by giving notice in accordance with the booking confirmation or the notice period specified in these terms. If you cancel after the booking has commenced, fees already paid may be non-refundable, except where a refund is required by law or we expressly agree otherwise. Any deposit may be retained to cover administrative costs, unused preparation, or losses incurred as a result of the cancellation.

Where you wish to terminate the agreement and remove your goods, you must give notice and ensure the unit is emptied, cleaned, and left in a condition reasonably fit for re-use by the end of the agreed period. If items remain after termination, we may treat them as abandoned to the extent permitted by law, charge continuing storage fees, or take steps to remove or dispose of them. Any costs reasonably incurred in dealing with left-behind property may be recovered from you.

We may terminate or suspend the agreement immediately if you breach these terms, provide false information, store prohibited goods, fail to pay sums due, or create a health, safety, security, or legal risk. Where immediate action is required, we may deny access without notice if necessary to protect people, property, or compliance obligations. In other cases, we will aim to give reasonable notice of termination and a fair opportunity to collect your goods.

Liability and Insurance

You are responsible for insuring the goods placed into storage at their full replacement value. Unless we have expressly agreed in writing to provide insurance or an insurance-like arrangement, we do not insure your goods and you should make your own arrangements. You acknowledge that the level of protection offered by a storage facility does not replace insurance for loss, theft, fire, flood, accidental damage, or deterioration.

We will take reasonable care in operating the facility and maintaining security measures, but we do not accept liability for loss or damage to goods unless caused by our proven negligence, fraud, or wilful misconduct, and only to the extent that liability cannot lawfully be excluded. In particular, we are not responsible for damage arising from inherent vice, unsuitable packing, dampness, temperature changes, infestation, corrosion, leakage, or the natural condition of the items stored.

Where we are legally liable, our total liability will be limited to the lesser of the direct loss suffered or the amount recoverable under any insurance maintained by you, except where such limitation is prohibited by law. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or reputational damage. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Customer Responsibilities and Prohibited Items

You must store goods lawfully and safely, and you are responsible for ensuring that all items are suitable for storage in the unit assigned to you. Goods must be packed appropriately, secured against movement, and protected from damage caused by improper packing or storage method. You must not overload the unit, obstruct access routes, interfere with the operation of the facility, or allow third parties to use your access credentials unless we have agreed this in writing.

Unless specifically permitted, you must not store items that are illegal, stolen, hazardous, toxic, flammable, explosive, radioactive, corrosive, environmentally harmful, or otherwise dangerous. This includes, without limitation, fuel, gas cylinders, asbestos, chemicals, firework material, biological waste, and any item that may present a fire, safety, or contamination risk. We may inspect goods where we reasonably believe a breach has occurred or where inspection is necessary for safety, legal compliance, or operational reasons.

Any breach of these prohibitions may result in immediate suspension or termination of access, removal of the items at your cost, and notification to relevant authorities where required. You will remain liable for all losses, claims, fines, clean-up costs, and expenses arising from prohibited goods or from your failure to disclose the nature of stored items accurately.

Waste Regulations and Environmental Compliance

You must comply with all applicable UK waste, environmental, and duty-of-care requirements when using the service. The storage facility is not a lawful disposal route for unwanted items unless we have expressly agreed to a permitted disposal service. You must not abandon rubbish, construction spoil, liquids, food waste, sharps, or any item classified as controlled waste unless prior arrangements have been made and any required documentation has been completed.

Where items are being held for collection, onward transfer, or temporary keeping before lawful disposal, you remain responsible for the correct classification, packaging, and transfer of those items. You must ensure that any waste transferred to or from the facility is accompanied by accurate descriptions and, where required, paperwork such as waste transfer notes, carrier details, or special waste records. If we are asked to assist with disposal or removal, we may require proof that the transfer complies with applicable regulations before agreeing to proceed.

If waste, contamination, or illegal dumping is discovered in or around your unit, we may arrange removal, cleaning, containment, reporting, and remediation at your expense. You will indemnify us against all costs, penalties, claims, and liabilities arising from your breach of waste law or from the presence of hazardous or improperly disposed materials. We may also notify local or national authorities where we reasonably believe there has been a regulatory breach.

Access, Security, and Facility Use

You must follow all site rules, opening conditions, and security procedures communicated to you from time to time. Access may be subject to time restrictions, identity checks, codes, keys, or other control measures. You must keep access details confidential and report any suspected unauthorised use immediately. We may change access procedures if needed for safety, maintenance, or operational reasons, provided we act reasonably.

You are responsible for ensuring that your use of the facility does not cause nuisance, danger, obstruction, or damage. This includes keeping the area clean, avoiding unsafe stacking, respecting load limits, and complying with any instructions about vehicles, loading, alarms, or fire precautions. We may move items within the facility if reasonably necessary for safety or operational management, but we will take care to do so proportionately.

We may enter a unit in an emergency, where we reasonably believe the unit contains prohibited goods, where repair or inspection is required, or where entry is otherwise permitted by law or by these terms. Except in urgent circumstances, we will normally make reasonable efforts to give notice before entry. Any entry carried out under this clause will be limited to what is reasonably necessary in the circumstances.

General Legal Terms

These terms constitute the entire agreement between you and us in relation to the storage service, except for any written variation signed or expressly accepted by us. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in force. Our failure to exercise a right or remedy does not mean that right has been waived.

You may not assign your rights or transfer your obligations under these conditions without our prior written consent. We may assign or subcontract any part of our rights or duties where this does not materially reduce the service promised to you. Any notice given under these terms must be in writing and may be delivered electronically where a valid email address or digital notification method has been agreed.

Nothing in these terms creates a partnership, agency, or employment relationship between you and us. Headings are included for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa where the context allows. References to legislation include amendments, re-enactments, and subordinate regulations in force from time to time.

Governing Law

These Locksbottom Storage service terms are governed by the laws of England and Wales. Any dispute, claim, or matter arising from or connected with the agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If you are acting as a consumer, you retain any rights granted to you by applicable consumer protection legislation.

By using the service, you confirm that you have read, understood, and agreed to these conditions. If there is any inconsistency between these terms and a separate written agreement signed by both parties, the separate written agreement will prevail to the extent of the inconsistency. These conditions are intended to support a fair, lawful, and transparent storage relationship for all customers.